Client Service

Client Service is one of the most important factors a client judges an organisation on.

The Client Service simulator walks your staff through an interactive environment focussing on:

  • What is Client Service
  • Understanding the principles of Client Service
  • Professional workplace skills and etiquette
  • Continuous improvement and how to manage it
  • Dealing with difficult circumstances

The simulator enhances the Client Service within your organisation by giving participants practice in Client Service techniques with no detriment to actual clients or the organisation.

 

“The content was packed with information, it was clear and a good variation in delivery, never felt bored or sleepy.”

— Develop an effective presentation

“Suzana is a great communicator and uses effective aids. She was very clear with the content and made it easy to ask questions.”

Writing Effective Business Documents — AFMA

“Tracey has a sound knowledge of course material and her experience is extensive in the domain of procurement… Tracey used an open and flexible approach to consulting with learners.”

Procurement Training — Defence

“I just wanted to give some feedback on the Band 4 training that I attended on Monday and Tuesday. It was an excellent combination of theoretical and practical training with minimal refresher of previous training. In particular, I was impressed and enjoyed the simulator training yesterday…The trainers were excellent and knew their material well. To whoever put this training course together, congratulations, it was well worth the time.”

Cultural Change Program — AFMA Peter

“This was very good and my colleagues are already wishing they had come.”

Develop an effective presentation — DEEWR

“I found the programme and the presenter excellent… Suzana was engaging and energetic, a very good presenter.”

Writing Clear and Effective Submissions — IBA Homes

“I would encourage others to come along to this course as most people can take something away from a course like this.”

Cultural Change program — AFMA

“I have highly recommended this one day course to my HR Section suggesting it is very applicable to others in our organisation. The obvious enthusiasm for the subject by the external facilitator Suzana Evans helped make an otherwise dull sounding subject matter very engaging.”

Build and Maintain Internal Networks — Defence Michael

“Suzana was very professional and I would encourage anyone to do this course.”

— Develop an effective presentation

“Facilitator is the best one I’ve had out of all the training sessions I have attended. Suzana has an effective and well presented training approach. I found the training to be very useful and appropriate.”

Manage Poor Performance — Defence

“Upon engaging MPS to develop and deliver a tailor made training package for our organisation we have not looked back. The level of professionalism and attention to detail has far exceeded our expectations. Tracey and Suzana have delivered a course which was extremely well received by all participants and this shows in their work. I would have no hesitation in recommending MPS to other organisations and look forward to a long and lasting relationship.”

IBA Homes — David Hawkins

“Anyone involved in the preparation and presentation of business submissions will find this course useful, especially the content on verbal and non-verbal techniques that go beyond mere facts to capture and retain audience attention.”

— Desiging and Creating an Effective Business Case

“Just a quick note to thank you for the interesting and entertaining writing course you facilitated at AFMA over the past two days. I congratulate you on the way you combined your knowledge, skills, and likeable personality to present your material in an interesting, relaxed and fun way.”

Plain English Business Writing — Mal