Dealing with Difficult Situations
|Course Fees||$550 inc gst|
|Delivery Mode||Short course, 1-on-1, corporate|
|Course Duration||1 day 9-4pm|
This workshop is designed to help you look at difficult situations from a strategic perspective, and understand how to act in such situations. You will learn about: identifying personality types, managing emotions, barriers to communication, understanding cultural differences, detecting and minimising conflict, preparing for difficult situations, diffusing aggression,
During this program you will be introduced to Enneagram, a personality system which describes nine distinct and fundamentally different patterns of thinking, feeling and action. This model is based on a perceptual filter which determines what you pay attention to and how you direct your energy. Using this tool to understand your preferences, you will learn how to have an advantage in a difficult situation.
On completion of this workshop, learners will:
have the skills to identify, prepare and diffuse a difficult situation